Support
We’re here when you need us.
Start with the docs. Most questions are already answered there. If you’re still stuck, open a ticket or drop us a message. Our on-call engineers read every one.
Read the docs
Guides, tutorials, API, and CLI references. Covers 95% of questions.
Browse documentationOpen a ticket
For logged-in customers. Attach logs and screenshots; we\u2019ll reply in-app.
Submit a ticketContact us
Pre-sales, partnerships, press, or questions that don\u2019t fit a ticket.
Send a messageFrequently asked
How fast do you reply to support tickets?
Free-tier tickets get a first response within 48 hours on business days. Pro and Agency customers see a median first response of under 4 hours, and Enterprise contracts carry a 1-hour p95 SLA with a dedicated Slack channel.
Can you help me migrate from RunCloud or Laravel Forge?
Yes. Our connect flow runs a detection scan that finds existing nginx sites, databases, and running services so we can adopt a live server without downtime. For paid tiers we also offer a one-time white-glove migration for up to 10 sites free.
Do you support my server provider?
Molixa Forge works with any Linux VPS reachable over SSH. Hetzner, DigitalOcean, AWS EC2, Vultr, Linode, Google Cloud, Azure, OVHcloud, Contabo, and Upcloud are all routinely tested; others just work.
Is there phone support?
We’re ticket- and chat-first by default so every interaction is logged and searchable. Enterprise plans include scheduled calls for incident review and quarterly business reviews.